Mon–Fri: 8:30 AM – 5:30 PM · Based in Poulsbo · Serving Silverdale, Poulsbo & Bremerton2122 NE Hostmark St, Poulsbo, WA
ABOUT US

Built around one idea: show the math

Companies get founded on all kinds of ambitions. Ours was narrower and, we think, more useful: run an appliance repair shop where the customer can see every number before it's spent.

The company

Who's behind the name

Glacier Ridge Appliance operates from NE Hostmark St in Poulsbo and serves the Silverdale–Poulsbo–Bremerton triangle plus Keyport, Seabeck and Suquamish. The name looks west, toward the Olympic ridgelines this county wakes up to — and it holds us to a standard: glaciers move slowly, grind fine, and leave the landscape changed. We aim for the same patience in diagnosis and the same finish in the work.

The pricing model is the company's spine, not a marketing garnish. From-prices that bundle diagnostic and labor get published on this site; parts ride on separate written lines you approve; a declined repair costs $93 and comes with a finding worth keeping. We built the structure because we'd seen where blended totals lead — quotes that grow at the door, parts that cost whatever the total could hide, customers who stop trusting the trade entirely. The cure for that is arithmetic in daylight, so that's what we sell.

We stay small deliberately: one shop, a tight map, five appliance lines done properly. Growth that would blur any of those three waits until it wouldn't.

In practice

The working rules

Windows we keep

The schedule offers what it can honor — no fantasy arrival promises. Cooling emergencies take the first true opening; everyone else gets the nearest one, stated plainly.

Findings in writing

Every diagnosis ends on paper: the fault, the numbers, the recommendation — including 'replace it' when that's the truth. The paper is yours either way.

Boundaries, named

Gas supply, house wiring, plumbing runs and factory-locked brands get honest handoffs, not improvisation. Knowing where our wrench stops is part of the craft.

Field notes

What the visits look like

Three frames from the route — the machines opened, the meters out, the findings headed for paper.

Glacier Ridge technician diagnosing a stainless French-door refrigerator dispenser in a Silverdale kitchen
French-door refrigerator on the bench call — dispenser and control diagnostics before any part gets named.
Technician in safety glasses repairing an open top-load washer in a Poulsbo laundry room
Top-load washer, lid up, drive components out — the parts line gets written only after this look inside.
Glacier Ridge technician with toolbox and multimeter servicing a built-in kitchen appliance in Bremerton
Built-in kitchen work in an older Bremerton house — tight quarters, patient hands, meter within reach.

That's the whole pitch

If arithmetic in daylight sounds like your kind of repair company, the form is below and (360) 717-8998 answers weekdays.

✓ One number covers diagnostic + labor ✓ Parts itemized separately, in writing ✓ $15 off with code RIDGE15

Book a repair visit

Takes about a minute. We call back with a window and the exact from-price.

$15 off your completed repair with code RIDGE15 — it's attached to this form automatically. (Applies to repairs, not the diagnostic.)

From-prices include the diagnostic and the labor. Parts, if needed, are quoted separately in writing. Visit-only fee: $93.