The dozen questions every new customer reasonably asks, with the answers we'd give across your kitchen table.
FAQ
The full dozen
How do I book a visit?
Call (360) 717-8998 weekdays 8:30 to 5:30, or use the site form any hour. Form requests are read at opening and returned in order — with a real window and your from-price confirmed.
What will my repair cost?
The from-price for your appliance — from $223, diagnostic and labor included, depending on the appliance — plus a parts line if the machine needs one, quoted in writing before installation. Declining after diagnosis costs $93 flat.
Why are parts always separate?
Transparency with teeth: a blended total can hide a padded part, a separate line can't. You see the component and its price, and approve it before it's installed. It also keeps our diagnosis free of any incentive to find expensive faults.
Where do you work?
Silverdale, Poulsbo, Bremerton, Keyport, Seabeck and Suquamish, with the in-between communities riding the same routes. One pricing sheet across the whole map, no travel adders.
How fast can you come?
Routine work: usually within a couple of business days. Refrigeration failures: the first honest opening, often same or next day inside the core triangle. We quote windows we intend to keep.
Which appliances do you cover?
The big five: laundry (washers, dryers, stacked towers), refrigeration (fridges, freezers of both formats), cooking (ranges, wall ovens, cooktops) and ice makers, in-door or standalone.
Which brands?
The volume brands this county actually buys — GE, Whirlpool, LG, Samsung, Frigidaire, Maytag, KitchenAid and their relatives. A few factory-locked luxury marques get named as such on the phone, free.
What if my machine is under manufacturer warranty?
Then factory service is likely your cheaper path and we'll say so before booking anything. Out of warranty, our structure usually beats the alternatives on visibility alone.
Repair or replace — will you actually advise?
In writing, every time. The diagnosis produces the fault, the full cost picture, and a frank read on remaining life. When replacement wins the math, the finding says so and you've spent $93 to dodge a bad repair.
Is there really a coupon?
Yes — $15 off any completed repair with code RIDGE15, attached automatically to form bookings and honored by phone. One per visit; repairs only, not the diagnostic fee.
Do you do second visits for ordered parts at no charge?
Correct. About a third of repairs need a part ordered or fetched; the return trip is inside the from-price and your quote doesn't move.
What's outside your scope?
House-side gas, in-wall wiring and plumbing runs (licensed trades get those handoffs, named in the finding), commercial equipment, and countertop small appliances. Inside the scope, we're thorough.
Field notes
What the visits look like
Three frames from the route — the machines opened, the meters out, the findings headed for paper.
French-door refrigerator on the bench call — dispenser and control diagnostics before any part gets named.Top-load washer, lid up, drive components out — the parts line gets written only after this look inside.Built-in kitchen work in an older Bremerton house — tight quarters, patient hands, meter within reach.
Question answered, machine still down?
That's the part we fix in person. A minute on the form starts the schedule moving.
✓ One number covers diagnostic + labor✓ Parts itemized separately, in writing✓ $15 off with code RIDGE15
